Support metrics

24 Dec, 2024

Asana Head of Global Customer Support Interview Questions

The interview process for the Head of Global Customer Support role at Asana is designed to assess your leadership capabilities, strategic thinking, and experience in managing large-scale support teams, particularly within a SaaS environment. Based on my personal experience and insights from others who have interviewed for this position, here's a detailed breakdown of the interview process.

21 Dec, 2024

Opendor Zendesk Administrator Interview Questions

I recently interviewed for the Zendesk Administrator position at Opendoor and would like to share my detailed experience. Opendoor is focused on revolutionizing the real estate industry, and this role plays a crucial part in optimizing customer support through the Zendesk platform. Below is an in-depth look at the interview process and some key insights.

15 Dec, 2024

Mastercard Manager, Customer Technical Services Interview Experience Share

As someone who has interviewed for the Manager, Customer Technical Services role at Mastercard, I’d like to provide a comprehensive guide on the interview process, the types of questions asked, and how to prepare. This position typically combines customer-facing skills with technical expertise, and the interviews reflect this dual focus.