Senior operations manager

10 Dec, 2024

Lyft Senior Operations Manager, Driver Support Interview Experience Share

The Senior Operations Manager, Driver Support is responsible for overseeing the day-to-day operations of the Driver Support team, improving operational efficiency, ensuring a positive driver experience, and implementing process improvements. This role involves strategic leadership, cross-functional collaboration, data analysis, and a deep understanding of driver needs and operational challenges. You'll work to improve both the driver experience and operational efficiency while maintaining Lyft's customer service standards.