Qa metrics

10 Dec, 2024

Lyft Manager, Support Quality Interview Experience Share

The Manager, Support Quality position at Lyft focuses on managing and improving the quality of customer support services. In this role, you would lead a team that ensures customer interactions are efficient, effective, and meet Lyft’s high standards for customer service. The manager would typically be responsible for defining support quality metrics, analyzing customer feedback, overseeing training, and implementing continuous improvements to support processes.