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24 Dec, 2024

GitHub Associate Customer Success Manager Interview Questions

I recently interviewed for the Associate Customer Success Manager role at GitHub, and I'd like to share my experience in detail. This role focuses on helping customers get the most out of GitHub's products, ensuring their success, and driving customer engagement and retention. The interview process was thorough, combining behavioral questions, problem-solving exercises, and customer success-related scenarios. Below is a detailed breakdown of the interview process, questions I faced, and tips for preparing for this position.

24 Dec, 2024

GitHub Customer Success Architect III Interview Questions

I recently interviewed for the Customer Success Architect III position at GitHub and would like to share a detailed breakdown of my experience. This role is focused on ensuring GitHub's enterprise customers are successfully adopting and optimizing GitHub’s products. As a Customer Success Architect (CSA), the role combines technical expertise with customer-facing skills, requiring the ability to work with cross-functional teams, drive product adoption, and provide strategic guidance to enterprise clients.