Account plans

07 Dec, 2024

Microsoft Customer Success Account Manager - CTJ - Top Secret/SCI and Poly Interview Experience Share

As someone who has interviewed for the Customer Success Account Manager - CTJ - Top Secret/SCI and Poly position at Microsoft, I’m happy to provide a detailed breakdown of the interview process, what the role entails, and key areas of focus. This position is highly specialized, requiring not only strong customer success and account management skills but also the ability to work with Top Secret and SCI (Sensitive Compartmented Information) clearances, and sometimes a Polygraph examination. Below is a comprehensive guide based on my experience.