Interview Experience for 2025 Account Manager Internship at Uber (Mexico)

If you’re applying for the 2025 Account Manager Internship at Uber in Mexico, here’s a detailed look at what to expect based on my own interview experience for this role. The process is designed to assess both your technical and interpersonal skills, as well as your ability to solve real-world business problems.

Role Overview

The Account Manager Internship focuses on supporting Uber Eats’ operations in Mexico. Interns work directly with the Enterprise team, helping to:

• Manage accounts
• Improve engagement with restaurant partners
• Solve operational challenges

You’ll need a blend of strategic thinking, data analysis, and execution skills, with a strong emphasis on solving problems and collaborating with cross-functional teams.

Key Responsibilities

• Problem Solving: Tackle business challenges using data and analysis to find effective solutions.
• Account Management: Support account managers in managing restaurant and merchant relationships, focusing on improving engagement and service delivery.
• Cross-functional Collaboration: Work closely with teams in operations, marketing, product, and finance to drive business performance.
• Project Management: Assist in process creation, automation, and operational improvements.
• Data Analytics: Use analytics to track key performance indicators (KPIs) and help optimize Uber Eats’ business operations.

The Interview Process

The interview process is structured and typically includes multiple stages. Here’s what you can expect based on my experience:

1. Initial Screening (HR Interview)

The first stage is a screening call with HR. This is a behavioral interview where the recruiter will want to learn more about your background, motivations, and interest in Uber. Some common questions include:

• “Why do you want to intern at Uber?”
• “What makes you a good fit for an account management role?”
• “Tell me about a time when you solved a problem using data.”

I shared a specific example of how I helped a previous team improve customer retention by analyzing feedback and identifying patterns in customer behavior.

• “How do you handle competing priorities in a fast-paced environment?”

They’re looking for your ability to clearly articulate your experiences and motivations, as well as your enthusiasm for the role.

2. Technical & Problem-Solving Interview

Next, you’ll face a more technical problem-solving round, where the focus is on how you approach business challenges and use data to make decisions. Expect questions like:

• “How would you help improve engagement with one of our restaurant partners?”
• “Given a dataset of merchant performance, how would you identify opportunities for improvement?”
• “How do you prioritize which accounts to focus on when there’s limited time?”

In my case, I was asked to analyze a hypothetical situation where certain restaurant accounts were underperforming. I used a data-driven approach to identify the root causes, such as delivery time issues or inconsistent promotions, and proposed targeted solutions.

• “Tell us about a time when you collaborated with a cross-functional team to solve a problem.”

I shared an example from a previous internship where I worked with marketing and operations to improve a customer outreach campaign, highlighting how we combined insights from multiple departments to ensure success.

The goal of this round is to assess your analytical skills, decision-making process, and ability to work with data to drive business decisions.

3. Final Interview (Hiring Manager)

The final round was with the hiring manager and focused on assessing my overall fit for the team and my potential for growth. Some questions included:

• “What strategies would you use to increase sales for an underperforming restaurant partner?”
• “How would you handle a situation where a partner is unhappy with Uber’s service?”
• “Tell us about a challenging project you’ve worked on. How did you manage it?”

I shared a detailed example of a project where I managed a partnership renewal for a key client. I outlined how I gathered data, identified areas for improvement, and communicated effectively to ensure both sides were satisfied.

In this round, they were looking for strategic thinking, problem-solving abilities, and your approach to handling customer relationships.

Key Skills & Qualifications

Uber is looking for candipublishDates who possess the following:

• Data Analytics: Ability to analyze performance metrics and derive insights. Proficiency in Excel or familiarity with SQL is highly valued.
• Problem-Solving: Strong analytical thinking to break down complex challenges and offer actionable solutions.
• Communication: Effective in presenting ideas clearly and tailoring communication to different audiences, especially with partners and internal teams.
• Teamwork: Ability to collaborate across various functions to achieve business goals.
• Adaptability: Uber’s environment is fast-paced, so being flexible and able to handle competing priorities is important.
• Project Management: Experience in managing tasks, tracking progress, and ensuring deadlines are met.

What Sets This Internship Apart?

The internship gives you a real-world impact on Uber Eats’ operations, with hands-on involvement in solving business challenges and managing accounts. You’ll be exposed to a variety of functions across the business and gain valuable experience in both strategic planning and execution. Uber also offers mentorship opportunities to guide you through your internship and help you build your career network.

Preparation Tips

• Understand Uber’s Mission and Culture: Familiarize yourself with Uber’s core values and culture. Demonstrating your passion for Uber’s mission to make transportation more efficient and accessible will be a key differentiator.
• Practice Problem-Solving with Data: Be ready to analyze data and propose solutions to hypothetical business scenarios. Practice common business case questions and think about how you can use data to drive decision-making.
• Show Your Interpersonal Skills: Account management involves working with people, so your ability to communicate clearly and work collaboratively will be crucial. Prepare examples that showcase your teamwork and client relationship management skills.